Mail account setup, which has always been one of the biggest bugbears of switching clients, is now relatively simple. The service itself is more than adequate, and the volunteers who have built and grown the open source project have put serious thought into improving the user experience.
Mozilla’s Thunderbird shows just how hard it is for any email client software to meet both those challenges. And the second challenge is to offer more than Gmail, the default choice for individuals who need to manage their email communications. The first is to offer more than Microsoft’s Outlook, the default choice for businesses that need to manage their email communications.
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